My Order Arrived Damaged or Missing Items, What do I do next?
Please reach out using the methods below and we will get you back to Enjoying Higher Culture with Pulsar in no time!
We are available via Live Chat,
Email or Phone from 8 AM - 4 PM EST Monday - Friday, excluding major holidays.
Live Chat: Click the blue Help bubble at the bottom right of your screen to start a chat!
Email: Use the link above or click the blue Help bubble to send us an email.
Phone: Call us at 877-641-0032! If we’re not able to answer your call, please leave a message with your name, phone number, order number, and any other pertinent details. We’ll get back to you as soon as possible.
Related Articles
Why is my Order taking so long?
It typically takes 1-3 business days from purchase before your order ships. On rare occasions, your package may take longer. We currently do not work over weekends or holidays. If you place an order on Friday night, your order will usually ship the ...
Update or Change Order?
Once an order is submitted into our system, please contact our dedicated support team for more information.
Why did my order get canceled?
We only cancel orders at the customer's request or if your credit card has been declined.
I paid for Priority Shipping, why hasn’t my order shipped?
Priority Mail is not an Express Service. It is the standard shipping service offered by the US Postal Service. This service usually takes 1-3 days to arrive at its destination. Most all of our orders ship out using this service even if you select ...
Why did my Credit Card get Declined?
Our system can decline credit card transactions for accounts that are in good standing for a number of reasons. The most common reason is there is an issue with your billing address. In order to protect our customers from credit card fraud we match ...